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SAP Banking Cloud Services

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Published Date: 

Sep 18, 2013
SAP Banking Cloud Services

Everybody seems to be offering them these days, whether you’re buying a new phone, installing a new operating system or just the constant barrage of advertising on the topic.

It’s no wonder that the phase has a large range of interpretations both personally and technically. Within the corporate and business world it’s understandable why it’s not always clear the benefits cloud can provide when looking at the deployment of SAP systems within the banking sector.


HCL Rail Solutions

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Published Date: 

Sep 18, 2013
Whether moving people, packages or freight by rail, Service Providers face major challenges that inhibit efficient and effective business operation. As market dynamics constantly change and operating costs fluctuate wildly, an organization’s ability to transform into a “best run business” – one that operates efficiently and adapts rapidly – is crucial to long-term success.

Whether moving people, packages or freight by rail, Service Providers face major challenges that inhibit efficient and effective business operation. As market dynamics constantly change and operating costs fluctuate wildly, an organization’s ability to transform into a “best run business” – one that operates efficiently and adapts rapidly – is crucial to long-term success.

HCL SAP Transportation Management

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Published Date: 

Sep 18, 2013
In today’s global economy, the need to transport products has never been greater. While globalization opens up new markets and revenue streams, it also increases operational costs. Transportation is irrevocably bound to the fuel industry, which can be highly volatile both in terms of cost and supply – especially given the world’s diminishing oil resources. These shortages along with concerns about climate change - transportation is responsible for 15% of global CO2 emissions1 - are prompting governments to introduce taxes and regulations that also drive up freight shipment costs.

In today’s global economy, the need to transport products has never been greater. While globalization opens up new markets and revenue streams, it also increases operational costs. Transportation is irrevocably bound to the fuel industry, which can be highly volatile both in terms of cost and supply – especially given the world’s diminishing oil resources.

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Transforming Utilities

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Published Date: 

Sep 18, 2013
HCL has one of the longest and most consistent track records of successfully delivering transformational solutions in customer billing, enterprise asset management, smart grid integration, real-time analytics, and back-office solutions for regulated and deregulated utilities throughout the world.

HCL has one of the longest and most consistent track records of successfully delivering transformational solutions in customer billing, enterprise asset management, smart grid integration, real-time analytics, and back-office solutions for regulated and deregulated utilities throughout the world. Today utilities must deliver improved customer service to address the emerging demands of the smart grid and the maturing expectations of the intelligent consumer.

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Transforming Customer Experiences

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Published Date: 

Sep 18, 2013
HCL understands the importance of delivering the best possible experience for your customers. Based upon our extensive experience across highvolume customer interaction centres, and leveraging the benefits of CRM and big data technology, HCL has developed CEM, a unique Customer Experience Management framework to enhance interactions within a multi-channel contact centre environment.

HCL understands the importance of delivering the best possible experience for your customers. Based upon our extensive experience across highvolume customer interaction centres, and leveraging the benefits of CRM and big data technology, HCL has developed CEM, a unique Customer Experience Management framework to enhance interactions within a multi-channel contact centre environment.

MRO excellence for Airlines

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Published Date: 

Sep 18, 2013
Your maintenance, repair, and overhaul (MRO) organization is charged with improving staff and facilities productivity, ensuring regulatory safety and compliance, increasing fleet utilization, and maximizing profitability. With MRO solutions from SAP and HCL AXON you can reach these goals, be competitive, and grow your MRO business.

Your maintenance, repair, and overhaul (MRO) organization is charged with improving staff and facilities productivity, ensuring regulatory safety and compliance, increasing fleet utilization, and maximizing profitability. With MRO solutions from SAP and HCL AXON you can reach these goals, be competitive, and grow your MRO business.

Rapid Global SAP Implementation (Life Sciences)

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Published Date: 

Sep 18, 2013
Life sciences companies are under increasing pressure to react quickly in order to respond to changes in patient and therapeutic evolution and ever-changing regulation, whilst maintaining customer loyalty, satisfaction and repeat business on a global scale.

Life sciences companies are under increasing pressure to react quickly in order to respond to changes in patient and therapeutic evolution and ever-changing regulation, whilst maintaining customer loyalty, satisfaction and repeat business on a global scale. To succeed in the current climate, organizations are adopting technologies which enable process standardization, business scalability and fl exibility.

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HCL Transforming Insurance

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Published Date: 

Sep 18, 2013
Dubbed “The New Normal,” insurers are facing a new business climate marked by continuous change to regulation and compliance standards. This tumultuous environment requires organizations to be more efficient in current processes and more nimble in adapting to future change. Business Transformation to answer these needs is no longer a luxury addressed opportunistically; it is an imperative to survive.

Dubbed “The New Normal,” insurers are facing a new business climate marked by continuous change to regulation and compliance standards. This tumultuous environment requires organizations to be more efficient in current processes and more nimble in adapting to future change. Business Transformation to answer these needs is no longer a luxury addressed opportunistically; it is an imperative to survive.


SAP Case Studies - Manufacturing: HCL’s SAP Global Roll-out

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Published Date: 

Nov 07, 2013

Short Description: 

SAP Case Studies - Manufacturing: HCL’s SAP Global Roll-out

The Electrolux Group is a global manufacturer of home and professional appliances and is the world’s second largest appliance manufacturer. With turnover of $12bn it sells more than 40 million products to customers in 150 countries annually.

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Case Study: Dr Pepper Snapple Group Partners With HCL To Drive Greater Service Centricity

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Published Date: 

Nov 07, 2013

Short Description: 

DPSG Inc. (formerly Cadbury Schweppes Americas Beverages) is an American soft beverages (non-alcoholic) drink company, which was spun off from Britain's Cadbury Schweppes. It is one of the largest beverage companies in the Americas which manufactures, markets and distributes more than 50 brands of carbonated soft drinks, juices, ready to drink teas, mixes and other premium beverages across the United States, Canada, Mexico and the Caribbean. Their diverse portfolio includes Dr Pepper, Snapple, 7UP, Mott’s, A&W, Sunkist Soda, Canada Dry, Hawaiian Punch, Schweppes, Peñafiel, Squirt, Clamato, Mr & Mrs T Mixers, Rose’s, Yoo-hoo and other consumer favourites.

DPSG Inc. (formerly Cadbury Schweppes Americas Beverages) is an American soft beverages (non-alcoholic) drink company, which was spun off from Britain's Cadbury Schweppes. It is one of the largest beverage companies in the Americas which manufactures, markets and distributes more than 50 brands of carbonated soft drinks, juices, ready to drink teas, mixes and other premium beverages across the United States, Canada, Mexico and the Caribbean.

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HCL – Dex One relationship

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Published Date: 

Nov 07, 2013

Short Description: 

Dex One is a leading US-based marketing services company. Dex One’s 1,500 dedicated marketing consultants work with about 435,000 local businesses to create customized marketing programs to reach their customers. Dex One has a wide range of products and services that help local businesses grow.

Dex One is a leading US-based marketing services company. Dex One’s 1,500 dedicated marketing consultants work with about 435,000 local businesses to create customized marketing programs to reach their customers. Dex One has a wide range of products and services that help local businesses grow. This includes online and mobile-based search solutions, print yellow pages directories and voice-based search platforms.

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Giarte Case Study Belgacom and HCL 2013

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Published Date: 

Nov 07, 2013

Short Description: 

The Belgacom Group, headquartered in Brussels, is the largest telecommunications company in Belgium. The group is primarily state owned, and houses brands such as Belgacom, for fixed line communication, Proximus, for mobile communication and Telindus, offering ICT services to the professional market.

The Belgacom Group, headquartered in Brussels, is the largest telecommunications company in Belgium. The group is primarily state owned, and houses brands such as Belgacom, for fixed line communication, Proximus, for mobile communication and Telindus, offering ICT services to the professional market.

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EmplyeesFirstMiniBook

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Published Date: 

Nov 07, 2013
EFCS Minibook - Employees First, Customers Second Minibook explores the steps of HCLT’s transformational journey

EFCS Minibook - Employees First, Customers Second Minibook explores the steps of HCLT’s transformational journey.

HCL’s Transformational Projects for Financial Services Clients

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Published Date: 

Nov 07, 2013

Short Description: 

HCL’s Transformational Projects for Financial Services Clients

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HCL’s Transformational Projects for Financial Services Clients

Step Up or Be Left Behind

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Published Date: 

Nov 11, 2013
Only 12% of the companies that were featured in the 1955 Fortune 500 list made it to the same list in 2010. In today’s environment of volatility and disruptions, playing safe will make you extinct. In this article, we explore 3 big shifts in the financial services industry and suggest how organizations need to re-innovate operational efficiencies to stay alive. Read on to find out what organizations will need to experiment with and the new business models they can adopt to survive. This article is also published in the November 2013 issue of AB+F, Australian Banking & Finance Magazine.

Only 12% of the companies that were featured in the 1955 Fortune 500 list made it to the same list in 2010. In today’s environment of volatility and disruptions, playing safe will make you extinct. In this article, we explore 3 big shifts in the financial services industry and suggest how organizations need to re-innovate operational efficiencies to stay alive.

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HCL Wins ITSMA’s Diamond and Gold Awards for Marketing Excellence

Costing SAP Instance Consolidation

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Published Date: 

Nov 18, 2013
It is absolutely clear that instance consolidation delivers material operational savings. Equally, if an organization is ever planning to migrate to Suite on HANA, this will necessitate instance consolidation.

It is absolutely clear that instance consolidation delivers material operational savings. Equally, if an organization is ever planning to migrate to Suite on HANA, this will necessitate instance consolidation.

Recent research has shown that on average, large enterprises could save more than $6m per annum by consolidating their SAP footprint while simultaneously unlocking business efficiency savings that could be many times that figure.

Enabling Smarter Customer Interactions

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Published Date: 

Nov 18, 2013

Short Description: 

Balaji Ram, AVP & Head of Financial Services Australia & New Zealand, together with Scott Davidson, General Manager of Enterprise Application Services talked about how customer interactions are changing in the banking and financial services industry at the 8th Annual Technology & Innovation – the Future of Banking & Financial Services, Sydney. Find out what are the apparent shifts seen in the industry and how business can adapt to thrive in the current digital age through multi-channel customer engagements.

Balaji Ram, AVP & Head of Financial Services Australia & New Zealand, together with Scott Davidson, General Manager of Enterprise Application Services talked about how customer interactions are changing in the banking and financial services industry at the 8th Annual Technology & Innovation – the Future of Banking & Financial Services, Sydney.

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ICD Transformation for an Independent Licensee of the BCBS Association

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Published Date: 

Nov 21, 2013

Short Description: 

HCL proposed its proprietary ICD-10 tool suite comprising of consulting frameworks, mapping tool, testing frameworks and testing tool.

HCL proposed its proprietary ICD-10 tool suite comprising of consulting frameworks, mapping tool, testing frameworks and testing tool.

Member Lifetime Value in Health Plans

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Published Date: 

Nov 21, 2013
The advent of consumerization in healthcare has opened up a world of alternatives for the members of health plans–they have more health plans to choose from and are therefore demanding better service from their existing Health Plans. What does this demand for better service mean for the Health Plans? They have to be more responsive and provide better service to meet evolving customer expectations, which means Health Plans have to contend with spiralling operational costs. To offset this additional operational cost they have to have a stronger focus on member retention.

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The advent of consumerization in healthcare has opened up a world of alternatives for the members of health plans–they have more health plans to choose from and are therefore demanding better service from their existing Health Plans. What does this demand for better service mean for the Health Plans? They have to be more responsive and provide better service to meet evolving customer expectations, which means Health Plans have to contend with spiralling operational costs. To offset this additional operational cost they have to have a stronger focus on member retention.

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